Company : Informatica Business Solutions
Website : www.informatica.com
Education : B.Tech (CS, IT)
Experience : Freshers
Location : Mohali, Bangalore
We are pleased to announce that
Informatica Business Solutions will be conducting a joint placement
drive at our campus for B.Tech (CS, IT) students of 2013 passed out
batch.
The details are as follows:
About the Company :
Informatica Corporation (NASDAQ: INFA) is the world’s
number one independent provider of data integration software.
Organizations around the world gain a competitive advantage in today’s
global information economy with timely, relevant and trustworthy data
for their top business imperatives. More than 4,350 enterprises
worldwide rely on Informatica to access, integrate and trust their
information assets held in the traditional enterprise, off premise and
in the Cloud (www.informatica.com)
Name of Company : Informatica Business Solutions
Date of Drive : 14th November 2013
Venue :
Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali
Stream Eligible : B.Tech (CS, IT)
Batch(es) : 2013 Passed Out
Eligibility Criteria : 60% through out
Position :
- Associate Technical Support Engineer (Full time offer)
- Technical Support Trainee (Trainee offer).
Job Description :
As an integral part of the Global Customer Support team, you will
provide technical support for Informatica products. The Technical
Support Engineer will be responsible for ensuring our customers’ success
and satisfaction with our products and contributing to their long-term
loyalty. You will work closely with the rest of the Informatica support
team, QA, Engineering, Solutions Delivery, Sales, and Product Management
to ensure that Informatica is delivering overall superior service and
support to our customers.
Additional responsibilities include but are not limited to the following:
• Manage customer support cases on a
daily basis, including verifying cases, isolating and diagnosing the
problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective
solutions to resolve issues both in the immediate future and for the
longer term www.presentjobs.com
• Ensure that knowledge management and data capture processes are
adhered to and encourage and help convert technical solutions are
converted to Knowledgebase articles
• Approaching complex technical issues with varying perceptions and
making use of opportunities to create and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed www.presentjobs.com
• Coordinate with Quality Assurance and Engineering teams to provide
assistance in identifying, reporting and resolving product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function.
Pay Package :
• CTC offered – 5.7 Lakhs per annum
• CTC offered – 3.6 Lakhs per annum. (Training duration – 1 year)
The students offered this position will be as “
Trainees”
for a duration of 1 year and post which they will be converted into
full-time employee based on their performance and business need. The
students offered this position will be as
“Trainees”
for a duration of 1 year and post which they will be converted into
full-time employee based on their performance and business need.
Job Location : Bangalore
Process : Online Test
Note : All the students
will have go through the selection process and based on their
performance during the interview they will be offered one of the above
position.
