Company : Adobe India
Website : www.adobeindia.com
Education : BE/B.Tech (CSE / IT / ECE / EEE / EE)
Experience : Freshers
Location : Mohali, Noida
Invitation to a Joint Campus Placement Drive by Adobe India On 8th November 2013 @ CGC Landran
Chandigarh Group of Colleges takes this
opportunity to invite students from your institute to a joint campus
placement drive by Adobe India at our campus for BE/B.Tech students of
2013 passing out batch.
The details are as follows:
About the Company :
Adobe India offers a brilliant work environment that thrives on innovation. Adobe has offices in Noida and Bangalore; where over 2,500 employees enjoy cross functional exposure to various lines of businesses. Adobe India has the largest development center outside the U.S. contributing to more than 40 percent of product development globally. (www.adobe.com)
Adobe India offers a brilliant work environment that thrives on innovation. Adobe has offices in Noida and Bangalore; where over 2,500 employees enjoy cross functional exposure to various lines of businesses. Adobe India has the largest development center outside the U.S. contributing to more than 40 percent of product development globally. (www.adobe.com)
Name of Company : Adobe India
Date of Drive : 08-Nov-13
Stream Eligible : BE/B.Tech (CSE / IT / ECE / EEE / EE)
Eligibility Criteria :
- Minimum 65% throughout
- Excellent Communication skills and computer fundamentals
- Minimum 65% throughout
- Excellent Communication skills and computer fundamentals
Batch : 2013
Position : Technical Support Consultant
Responsibilities :
- Providing day-to-day customer contact and actively seek resolution to customer problems with a high-level customer satisfaction via Email, Chat and Phone in full English www.presentjobs.com
- Investigating, diagnosing and analyzing technical problems reported by customers.
- Communicating with customers to understand their environment and process as closely as possible and recreate their issues if needed.
- Actively strive to handle customer requests and resolve customer issues as often as possible during the first contact.
- Demonstrate ownership and willingness to resolve issues in a timely manner.
- Call back customers waiting for follow-up in the agreed timeframe.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
- Interfacing with internal tier three customer service personnel to determine the
- exact nature of a problem and provides solution procedures for the customer when possible.
- Managing and escalating customer issues to tier three / accounting / development as required.
- Accurately document all customer interactions in a case tracking database.
- Content to be logged in full written English.
- Reviewing and providing feedback regarding the knowledge base and technical support documentation to reflect current technical information on product
- Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.
- Access billing records and deliver receipts upon request using the internal SAP solution.
- Special projects on an as-needed basis.
Job Location : Noida
Package: CTC: 5.3 LPA
Process : Online Test (2 hrs.)
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