Company : HCL Technologies Ltd
Website : www.hcl.com
Education : B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/ BCA/ BSc
Experience : 0 Years
Location : Salem, TN, Chennai
HCL is a $6 billion leading global
technology and IT enterprise comprising two companies listed in India –
HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of
India’s original IT garage start-ups. A pioneer of modern computing and a
transformational enterprise, HCL’s diverse range of hardware and
software offerings span a wide array of focused industry verticals. The
HCL team consists of 88,000 professionals of diverse nationalities, who
operate from 31 countries including over 500 points of presence in India
Walk-In Drive For Freshers : B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/ BCA/ BSc – 2014 Batch On 18th June 2014 @ Salem, TN
Industry Type : IT-Software / Software Services
Role : Fresher
Functional Area : Engineering Design, R&D
Compensation: INR 1,75,000 P.A
Job Description :
Greetings form HCL Technologies Ltd
Walk-In Drive for 2014
B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I)
/GNIIT (after 12th 3yr course)/ BCA/ BSc.
Job Description :
Respond to and diagnose, problems
through discussions with users, including problem recognition, logs,
research, isolation, resolution, and follow-up steps. Provide level 1
support and perform other activities based adhering on SOPs/work
instructions
Responsible for activities relating to the evaluation, analysis,
setup of PC-based software products (e.g. word processors, spreadsheets,
presentation graphics, database management systems, electronic mail,
and communications), client software & basic network connectivity
problems within SLA (If any)Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Walk-in Date : 18th June 2014,
Timing : 9 AM 11 AM
Knowledge Institute of Technology
NH-47, Kakapalayam (PO),
Salem, TN, India. Pin: 637 504e
Contact Details : HCL HR Team
HCL Technologies Ltd
HCL Technologies Ltd
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