Freshers Walk-In @ “HCL TECHNOLOGIES” : BE/ BTech/ Diploma/ GNIIT/ BCA/ BSc – 2014 Batch : Trichy, Chennai : On 19 June 2014

Company : HCL Technologies Ltd

Website : www.hcl.com

Education : B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/ BCA/ BSc

Experience : 0 Years

Location : Trichy, Chennai

HCL is a $6 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups. A pioneer of modern computing and a transformational enterprise, HCL’s diverse range of hardware and software offerings span a wide array of focused industry verticals. The HCL team consists of 88,000 professionals of diverse nationalities, who operate from 31 countries including over 500 points of presence in India

Walk-In Drive For Freshers : B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/ BCA/ BSc – 2014 Batch On 19th June 2014 @ Trichy

Industry Type : IT-Software / Software Services

Role : Fresher

Functional Area : Engineering Design, R&D

Compensation: INR 1,75,000 P.A

Job Description :

Greetings form HCL Technologies Ltd

Walk-In Drive for 2014 B.Tech/BE/ Diploma Engineering (Branches – EEE, CS, IT, ECE, E&I) /GNIIT (after 12th 3yr course)/ BCA/ BSc.

Job Description :

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention’s
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Walk-in Date : 19th June 2014
 

Timing : 9 AM 11 AM

Walk-in Venue :
K.Ramakrishnan College of Engineering,
Trichy- Chennai highway, Samayapuram, Trichy – 621112
Landmark : Near to the toll plaza on the Trichy – Chennai Highway.

Contact Details : HCL HR Team
HCL Technologies Ltd