Company : TechMahindra
Website : www.techmahindra.com
Education : Any Graduate or under-graduate
Experience : 0 – 2 Years
Location : Hyderabad
SAGAR GROUP OF INSTITUTIONS
SAGAR INSTITUTE OF TECHNOLOGY
Approved by AICTE, New Delhi, Recognised by Govt. of A.P. and Affiliated to J.N.T.U.H
Flame of Forest, Chevella Urella Road, Urella (PO), Chevella-501503, RR Dist, A.P.
Approved by AICTE, New Delhi, Recognised by Govt. of A.P. and Affiliated to J.N.T.U.H
Flame of Forest, Chevella Urella Road, Urella (PO), Chevella-501503, RR Dist, A.P.
All the B.Tech & MBA students of 2014&13 Batch passed outs of all the Branches are here by informed that College is organizing Off-Campus Drive with “TechMahindra MNC Company on 26-06-2014″ in the college campus.
Job Description is as follows:
Position name: Sr Technical Support Associate/ Technical Support Associate Operations Level 1 & 2
Designation : Sr Technical Support Associate/ Technical Support Associate
Designation : Sr Technical Support Associate/ Technical Support Associate
Job description and activities involved :
In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer www.presentjobs.com
The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer www.presentjobs.com
The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Educational Qualification required for the position :
Any Graduate or under-graduate
Functional Competencies and skill sets required for the position
Any Graduate or under-graduate
Functional Competencies and skill sets required for the position
Excellent Communication skills
Good command over written and spoken English
Should have Good GRAMMAR
Should be open to working in night shifts
Should have a flair for Customer Service & Technical knowhow
Good command over written and spoken English
Should have Good GRAMMAR
Should be open to working in night shifts
Should have a flair for Customer Service & Technical knowhow
Relevant experience required for the position : 0-2 years experience.
Specific Training required :
Communication Skills in English, Basic Computer hardware knowledge
Specific Training required :
Communication Skills in English, Basic Computer hardware knowledge
NOTE:
No Registration Fee
There is no limitation of percentage
Immediate Joining
Inform students to carry their college photo identity card along with 02 copies of resumes at the venue for verification along with their Color passport size photos & photo copies of all certificates.
Selection of the candidates is at the sole discretion of HR Recruitment Team
No Registration Fee
There is no limitation of percentage
Immediate Joining
Inform students to carry their college photo identity card along with 02 copies of resumes at the venue for verification along with their Color passport size photos & photo copies of all certificates.
Selection of the candidates is at the sole discretion of HR Recruitment Team
For Details Contact: 8886303311 or 8886322225
Email: placementofficer(at)svvr.org or placementofficer.sagar(at)gmail.com
Email: placementofficer(at)svvr.org or placementofficer.sagar(at)gmail.com
For On-Line Registration Kindly visit Website: www.sitech.ac.in
NOTE: Registration Counters would be closed at sharp 11:00AM
*****SPOT Registrations are allowed based on First Come First Served Based******
Date: 26th [THURSDAY] JUNE, 2014, Reporting Time: 8:00AM
WISH U ALL THE BEST
NOTE:
In case of any quires kindly check your mails or contact Training & Placement Officer.
*****SPOT Registrations are allowed based on First Come First Served Based******
Date: 26th [THURSDAY] JUNE, 2014, Reporting Time: 8:00AM
WISH U ALL THE BEST
NOTE:
In case of any quires kindly check your mails or contact Training & Placement Officer.
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